Forgot your Matbett password — what's the easiest way to recover it?

Forgot your password? No worries — go to the login page and click the "Forgot Password" link. Enter your registered mobile number or email address, and an OTP or reset link will be sent to you. OTPs typically arrive within 2 minutes — if you don't see it, check your spam folder. When creating a new password, use at least 8 characters, one number, and one special character to keep your account secure. If the reset link doesn't work or your phone number has changed, contact our live chat support — we'll verify your identity and assist you manually.

What do I get for referring a friend, and how does the reward system work?

Matbett's referral program is a win for both sides. Your account comes with a unique referral link — simply share it with a friend. When they register through that link and make their first deposit, a reward is credited to your account. The reward amount is a set percentage of your friend's first deposit; check the promotions page for the latest rate. Keep in mind: the referred friend must complete identity verification and meet the required bonus rollover before the reward can be withdrawn. Reach out via live chat for more details.

matbett | Responsible Gaming and Safe Betting Practices

Responsible Gaming — Complete Guide

2026

1 What does responsible betting mean?

Responsible betting means playing in a way that keeps you in control — aware of how much time you're putting in, how much money you're staking, and able to take wins and losses in your stride. Betting only becomes a problem when it stops being fun and starts feeling like a compulsion.

For Matbett, responsible gaming isn't just about setting rules — it's about standing by our members. You should always be in control of how much you play and when. Matbett has built a range of tools to make sure that control stays in your hands.

Remember: betting is entertainment, not a source of income. Never wager money you cannot afford to lose.

2 The golden rules of safe betting

The habits that experienced bettors stick to are what keep betting genuinely enjoyable:

Set your budget in advance: Decide in advance how much you're willing to spend on betting each month — and stick to it. It sounds straightforward, but keeping to it takes real discipline.
Never bet to chase losses: Chasing losses — placing bigger bets after a loss to try to break even — is one of the most dangerous habits in betting.
No guaranteed wins: Even the best analysis can't guarantee a win. Keeping that in mind makes it easier to accept a loss.
Take a Break: After a long betting session, your judgement starts to slip. Taking regular breaks is a sign of a smart bettor.
Keep a Clear Head: Avoid placing large bets when you're angry, upset, or overly excited — decisions made in the heat of the moment are often ones you'll regret.
Never bet under the influence of alcohol or drugs: Your ability to make sound decisions becomes impaired in this state.

3 How to recognise problem betting

Many people don't realise when betting has started to cause problems in their lives. If you notice any of the following signs in yourself, it's time to pay attention:

You're thinking about betting constantly — even during work, study, or sleep.
You're placing more bets in an attempt to win back money you've lost.
Lying to family or friends about your betting.
You're betting with household money or funds you've borrowed.
You want to stop betting but find you can't.
You feel restless, anxious, or irritable when you're not betting.
Betting is affecting your work, studies, or relationships.

If three or more of these signs apply to you, this may indicate problem gambling. Don't try to handle it alone — reach out for help. That's not weakness; it's the smart move.

A Simple Way to Gauge Your Betting Risk Level

Green

Safe Betting

Yellow

Stay alert

Amber

Lower your limit

Red

Get Help

* The more of the above signs apply, the higher the level of risk

4 How to Set Limits on Matbett

You can set or adjust any of the following limits at any time from Matbett's account settings:

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Reductions take effect immediately; increases require a 7-day waiting period.

Betting limits

Set a maximum amount you are willing to bet on a single wager or in a single day. This directly prevents overspending.

Loss limit

Once you reach a set loss amount, betting is automatically suspended for the rest of the day — preventing further losses in the heat of the moment.

Session Time Limit

Set a time limit for each betting session. When the time is up, you'll receive a reminder and the session will close automatically.

To set your limits, log in → go to Account Settings → Responsible Gaming. If you run into any issues, live chat support is ready to help.

5 Cooling-off & self-exclusion: how to use them

Sometimes setting limits isn't enough — a complete break is what's needed. Matbett offers two options:

Option 1

Temporary cooling-off (7 days to 6 months)

Your account is suspended for a set period. During this time you cannot log in or place any bets. The account reactivates automatically once the period ends. The duration can be extended, but not shortened.

Option 2

Permanent self-exclusion

Permanent account closure — this cannot be reversed. For anyone who has recognised that betting is harmful to them, this is the right step. Any remaining balance can be withdrawn.

How to Do It

Contact Support

Tell us via live chat or email at support@matbett.best which option you want. It will be activated immediately — no questions asked and no judgement.

If you choose self-exclusion, Matbett will never encourage you to return. We fully respect and support that decision.

Matbett's philosophy on responsible gaming

As online betting grows more popular in Bangladesh, one question is becoming increasingly important — how do you keep it fun without letting it become a problem? Matbett has thought carefully about this and arrived at a straightforward answer: awareness.

Responsible betting doesn't mean you can't bet. It means asking yourself a few honest questions before you do — will losing this money cause me any problems? Am I in a good headspace today? Do I have a clear goal going into this bet? Answer those questions honestly, and your betting will naturally stay in check.

Matbett's most important tool is the deposit limit. Many members set a budget at the start of the month — "I won't spend more than this on betting this month." Setting that limit in your account keeps you on track automatically. Even if you get caught up in the excitement mid-month and want to deposit more, the system will stop you.

"I set a monthly budget of ৳3,000 for Matbett. It's my entertainment spend — no different from going to the cinema. Ever since I set that limit, betting has been nothing but fun, with zero stress."

— Matbett Member Experience

The loss limit is a powerful tool that not enough people use — but really should. Imagine you're having a rough day: you're losing match after match. In that state, the natural urge is to place bigger bets to claw back what you've lost. The loss limit cuts that temptation off — once you hit your set amount, your account is closed for the rest of the day.

If a family member believes someone close to them is struggling with their betting, they can contact Matbett directly. With the right information and evidence, supportive measures can be applied to the account. The wellbeing of your family matters deeply to Matbett.

Keeping minors away from betting is one of Matbett's top priorities. If children have easy access to the device you use for Matbett, enable parental controls. Never share your password, and never leave your device logged in unattended.

Responsible betting isn't just a personal matter — it's a social one too. Matbett wants betting to remain a fun, enjoyable activity for every family in Bangladesh, not a source of problems. Working toward that goal is at the heart of our responsible gaming commitment.

6 Protecting minors — a guide for parents

Matbett serves users aged 18 and above only. Age is verified at registration and for larger transactions. That said, parents and guardians can also take a few extra steps: