Does Matbett charge any fees for withdrawals, and what are the withdrawal limits?

Matbett charges no withdrawal fees — you keep every bit of what you win. That said, bKash, Nagad, and Rocket may apply their own cash-out charges, which are set entirely by those providers and are outside Matbett's control. As for withdrawal limits, the minimum is ৳500. There is no fixed maximum, though larger withdrawals require a completed identity verification. VIP members enjoy higher daily limits. Your best bet is to check with support directly — they can give you the exact figures based on your account level.

Are there any Bangladeshi payment methods other than bKash and Nagad available for deposits and withdrawals?

Beyond bKash and Nagad, Matbett also supports Rocket (Dutch-Bangla Mobile Banking) and direct bank transfer. Bank transfers are accepted from any listed Bangladeshi bank, though they take slightly longer than mobile banking — typically 15 to 45 minutes. One important payment rule to keep in mind: withdrawals must be made through the same method used for the deposit. This is in place to prevent money laundering and to keep your account secure. Any new payment methods added will be announced on the promotions page.

matbett | Privacy Policy and How We Protect Your Data

Full privacy policy

January 2026

This Privacy Policy explains how Matbett collects, uses, and protects your information. By using any Matbett service, you confirm that you have read and agreed to this policy.

1 What information we collect

Matbett collects two types of information from you — what you provide directly, and what is recorded automatically while you use the site.

What you provide directly:

At registration: full name, mobile number, email address, date of birth.
At identity verification: a copy of your national ID card or passport.
At the time of payment: your bKash, Nagad, or Rocket number (Matbett does not store your full payment details).
When you contact support: anything you write via chat or email.

What is collected automatically:

Device type, operating system, and browser information.
IP address and approximate location (up to district level).
Usage data such as which pages you visited and how long you spent on the site.
Cookies and session data.

Payment processing is handled entirely within bKash, Nagad, and Rocket's own secure systems. Matbett never sees or stores your PIN or password.

2 How Your Information Is Used

Matbett uses your information only for specific, defined purposes. It is never used for unrelated or unnecessary activities.

Account Management: To create your account, keep it secure, and verify your identity.
Transaction Processing: To confirm deposits and withdrawals, and to credit bonuses.
Service Improvement: Analysis of aggregate usage data to understand which features are used most.
Communications: To send you new offers, important updates, or responses from our support team.
Fraud Prevention: To detect unusual activity and maintain the security of the platform.
Legal Obligations: To comply with directives from licensing authorities or courts.

Matbett never sells your data to advertisers or allows third parties to use it for their own marketing purposes.

3 Who Your Information Is Shared With

In limited circumstances, Matbett shares information with specific parties. The reason in each case is clear:

Payment providers: With bKash, Nagad, Rocket, or your bank — solely to process transactions. Nothing beyond what is strictly required is shared.
Technology Partners: Companies involved in server management or security auditing — bound by contract with Matbett and not permitted to use the data for any other purpose.
Law Enforcement: Where required by a valid order or legal obligation. Even in such cases, Matbett makes every effort to protect members' privacy to the fullest extent possible.
Licensing authority: Certain information may need to be provided for regulatory audits.

Your information is never shared with advertisers, marketing agencies, data brokers, or any commercial third parties — and it never will be.

4 Data Protection Practices

Matbett uses multiple layers of security to protect your information:

SSL 256-bit encryption: All communication between you and the site is encrypted. The padlock icon in your browser confirms this.
Data center security: Your data is stored in internationally certified secure data centres, monitored around the clock.
Two-factor authentication (2FA): An additional OTP verification step can be enabled at login — keeping it active is strongly recommended.
Access Controls: Matbett staff can only access the information relevant to their specific role. Not all data is accessible to all employees.
Regular Security Audits: Third-party security experts regularly audit our systems to identify and address vulnerabilities.

However, no organisation can guarantee 100% security on the internet. Keeping your password strong and not sharing it with anyone is also an important part of staying protected.

5 Data Retention Period

Matbett does not retain your data longer than necessary. However, certain information must be kept for a defined period for legal and regulatory reasons.

Data Type	Retention period	Reason
Core Account Information	For the duration your account remains active	Service delivery
Transaction History	5 Years	Legal obligations
Identity verification documents	5 Years	Licensing Requirements
Support chat records	3 years	Dispute Resolution
Logs & Usage Data	12 months	Security Monitoring
Marketing Preferences	Until Opt-Out	Your consent

Even after account closure, your data may be retained for the periods outlined above. Once those periods expire, it is securely deleted.

6 Cookies & Tracking Technologies

Matbett uses cookies to keep the site running properly and to enhance your experience. Here are the cookies Matbett uses:

Essential cookies: To maintain login sessions and ensure security. Without these, the site cannot function properly.
Functional cookies: To remember your preferred language or layout.
Analytics Cookies: Aggregate data on how often each page is visited is used to improve the site. No personally identifiable information is involved.

You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling cookies may limit some features of the site.

Matbett does not use tracking cookies from external ad networks. Your browsing data is never used to serve ads on other websites.

7 Your Rights Over Your Data

Matbett believes you have full rights over your own data. Contact support to exercise any of the rights listed below:

Right to access: You may submit a request to find out what information Matbett holds about you.
Right to rectification: You may request a correction if any of your information is inaccurate.
Right to Erasure: You may request deletion of information that is not required to be retained for legal purposes.
Right to Restrict Processing: You may request that your information no longer be used for specific purposes.
Marketing Opt-Out: You can opt out of promotional communications at any time.

Matbett responds within 30 days of receiving a request. For complex cases, it may take longer, but you will be notified.

8 Protection of Minors' Privacy

Matbett's services are intended for users aged 18 and above. Matbett does not knowingly collect information from minors.

If a minor is found to have opened an account by mistake, the account is closed immediately and all collected data is deleted.

If a parent believes their child has opened an account on Matbett, please email support@matbett.best — action will be taken promptly.

9 International Data Transfers

Matbett's servers may be located outside Bangladesh. All cross-border data transfers comply with international data protection standards.

Regardless of where your data is stored, Matbett ensures that:

That country has adequate data protection laws in place, or
Equivalent protection is guaranteed through contractual arrangements.

Matbett voluntarily follows the principles of the European Union's GDPR framework — widely regarded as the world's most rigorous data protection standard.

10 Policy Updates & Contact

Matbett updates this Privacy Policy when necessary. Members are notified in advance of any significant changes. The latest version is always available on this page.

For any questions or concerns regarding the privacy policy:

Email: support@matbett.best
Live chat: available 24/7 from any page on the site

This Bengali version of the policy is provided for members' convenience. In the event of any legal dispute, the English version shall be considered authoritative. Last updated: January 2026.

Matbett's Privacy Policy — why it's worth reading

Most people never read a privacy policy — that's a fact. But on a betting platform, you are sharing your name, phone number, date of birth, and payment details. You have every right to know what is being done with that information.

Matbett wants to be straightforward about this. Your data is used for three things only — running your account, processing payments, and improving our service. Nothing beyond that. It is never shared with ad networks, data brokers, or any third party.

BKash and Nagad have become so embedded in everyday life in Bangladesh that most people use them without a second thought. When you make payments through these methods on Matbett, your PIN and full account details never reach Matbett's servers. Payments go directly through bKash or Nagad's own systems — Matbett only receives a confirmation.

Identity verification, or the KYC process, may feel uncomfortable to many people. But it is actually there to protect you. If someone tries to hack your account and withdraw funds, identity verification is what stops them. Matbett asks for a copy of your National ID for this reason alone — and it is stored in secure, encrypted storage.

Many people are unaware that they have legal rights over their own data. Matbett actively upholds these rights. You can request to see what information Matbett holds about you, have it corrected, or even ask for it to be deleted — though some data may need to be retained for legal reasons.

A note on marketing messages — Matbett sends SMS or email notifications about new offers and important updates. To opt out, simply reply "STOP" to any message or contact support. One message is all it takes.

There is a common misconception about cookies. Matbett's cookies are used solely to improve your experience on the site — for example, to remember that you are logged in or to save your preferred settings. Matbett does not use cookies to track you across other websites or to serve you advertisements.

Simply put: your data at Matbett is secure, used transparently, and under your control. If you have any doubts or questions, reach out to our support team — we're always happy to talk it through.